FAQ’s
General FAQ's
Who do I need to contact about a holiday I have booked or would like to book?
Please contact us. Our Contact Us page will advise you of the number.Are transfers included in the price?
Transfers may be included it depends on the type of holiday booked. We will confirm all details at the time of booking. If they're not included in the advertised price, they will be available as an optional extra.How much does it cost to cancel a holiday?
You will need to contact us directly and enquire as this will depend upon the airline, holiday provider, and terms of your specific booking.What do your holidays include?
It will depend on the airline and holiday provider as to whether baggage, resort transfers, etc. are included. We can also add airport hotels, parking and lounges, as well as excursions / experiences while you are away. We will discuss options with you during the booking process to ensure your holiday matches your needs. Please contact us to find out more.How much checked in luggage allowance is allowed, does that include cabin luggage?
Checked in luggage allowance, whether included or purchased as an optional extra will depend on the airline that the holiday is booked with. In regards to cabin luggage, this will also vary from airline to airline. Please contact us to find out more.If two of us book a holiday, will we be able to sit together on the plane?
Extra charges may occur for seat selection and this will depend on the airline that the holiday is booked with. Please contact us to find out more.Are the holidays you sell protected?
Yes. We are members of ATOL; The Global Travel Group ensures that your holiday is protected.Is it possible to pay for my holiday split onto 2 different cards?
Yes, it is possible to split the payment. Just check with us first before making the booking. You can contact us here.Are there any surcharges for paying via Credit Card?
No. We operate as per new legislation introduced in early 2018 which means that no surcharges are imposed when paying by card of any kind. We have various ways in which you can make a payment Contact us here to discuss your options.How long before the flight does the holiday have to be paid for?
Different travel agents and tour operators will have different payment terms but it's roughly between 12 and 14 weeks prior to departure depending on the carrier. For dynamic packages, the flight element is paid in full up front, along with a deposit for the hotel element.Do you have to pay in full or is it possible to pay a deposit?
Please contact us to arrange if this is possible for you.How do I know who I am going to fly with?
You will find out who you are flying with at the time of booking and on your booking confirmation. Flights can be changed to suit your travel arrangements. Ask us before finalising the booking.Do you do flights only?
Yes, contact us here to discuss your requirements.There are only a couple of months left on my passport before it expires. Am I ok to travel for on it?
How do I renew or apply for a passport?
How do I find out hand luggage restrictions for my holiday?
There are national restrictions on what can be taken on a plane in hand luggage - make sure your bag is ok by checking the UK Foreign Travel Advice website. For in cabin luggage allowance, you will need to ask the airline or ask us.
We act as an agent on behalf of The Global Travel Group Ltd in connection with the sale of travel products. Unless specified as the operator, The Global Travel Group Ltd is the agent on behalf of ATOL Protected Tour Operators and other principals. Please note: The Foreign & Commonwealth Office has up-to-date advice on safety across the globe, as well as security, local laws, and passport and visa information. We recommend that customers check regularly HERE for updates ahead of travel, as the advice can change.
